1. Our Commitment
VaultX Labs is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and your rights.
2. Information We Collect
We may collect:
- Contact details — name, email, phone number, shipping address
- Order details — products purchased, transaction history
- Payment details — processed by secure third-party providers; full card details are never stored by us
- Communications — messages sent via WhatsApp, email or contact forms
- Technical data — IP address, browser type, device, pages visited
3. How We Use Your Information
- To process and dispatch orders
- To respond to enquiries and provide customer support
- To comply with legal obligations and prevent fraud
- To improve our website and services
- To send order updates (we do not send marketing without consent)
4. Discreet Handling
We treat all orders with strict confidentiality. Packaging is plain and unbranded. We do not share customer lists, purchase data or contact details with any third party for marketing.
5. Disclosure
We will only disclose your information to:
- Couriers and logistics partners to deliver your order
- Payment processors to complete transactions
- Law enforcement when required by Australian law
6. Data Security
We use industry-standard encryption (TLS) and access controls to safeguard data. While no system is completely secure, we take all reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.
7. Retention
We retain personal information only for as long as is reasonably necessary to fulfil orders, meet legal obligations (such as tax records) and resolve disputes.
8. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting orders@vaultxlabs.au. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Cookies
Our website uses minimal cookies for site functionality and basic analytics. You may disable cookies in your browser; some site features may not work as expected.
10. Contact
For privacy enquiries, contact orders@vaultxlabs.au.
For research purposes only. Not for human consumption. Not for therapeutic, diagnostic or medical use. All products supplied by VaultX Labs are intended strictly for in-vitro laboratory and research use by qualified professionals aged 18 years or older.