1. Dispatch Times
Orders placed and paid for before 2:00pm AEST on a business day are dispatched the same day. Orders placed after 2:00pm, on weekends or public holidays are dispatched the next business day.
2. Domestic Delivery
- Express Post (1–3 business days) — most metro areas
- Standard Post (2–6 business days) — regional and remote
- All parcels are tracked. Tracking is sent upon dispatch.
We currently ship within Australia only.
3. Discreet Packaging
All orders are shipped in plain, unbranded packaging. No reference to VaultX Labs, peptides or research compounds appears anywhere on the outside of the parcel.
4. Shipping Costs
Shipping is calculated at checkout based on weight and destination. Free shipping may apply to orders over a published threshold from time to time.
5. Lost or Delayed Parcels
Once a parcel is handed to the carrier, delivery is the responsibility of the carrier. If your parcel is delayed beyond the expected window, contact us at orders@vaultxlabs.au and we will assist in lodging an investigation.
For parcels marked as delivered but not received, we ask that you check with neighbours and local delivery depots before contacting us. Re-shipment is at our discretion.
6. Incorrect Addresses
It is your responsibility to provide an accurate shipping address. We are not liable for parcels returned, delayed or lost due to incorrect address details.
7. Storage on Arrival
Lyophilised peptides should be stored cool, dry and away from light upon arrival. Once reconstituted, store as appropriate for the specific compound. All storage and handling is your responsibility as the researcher.
For research purposes only. Not for human consumption. Not for therapeutic, diagnostic or medical use. All products supplied by VaultX Labs are intended strictly for in-vitro laboratory and research use by qualified professionals aged 18 years or older.